Frequently
Asked Questions
How does booking work?
Fill out the booking form with as many details about your event as possible.
Our team will review and respond within 72 hours to confirm or deny. If the date, location and time frame is available, we will follow up to confirm your services as well as send a 50% non refundable deposit request. Once the deposit is received, you will officially have secured in your event. One week before your event we will send a deposit request for the remaining balance that will be due. On the day of your event we will send you an exact pin of where your location will be and a location request one hour before your arrival. From there all you have to do is show up to your event and enjoy!
How much does it cost per person?
Picnic packages start at $200 for 2. Any guest added after that will be charged $40 per person for up to 8 people. For guest counts over 8, the rate will go up to $50 per person. For counts over 16, the rate will go up to $60 per person. For a guest count larger than 24, please contact us at info@cherisheventsco.com for a custom quote.
​
Do you provide food/beverages?
We offer a variety of nonalcoholic beverage options as well as charcuterie, salads, sandwiches, small bites and desserts! Please note we do not have a liquor license and can not provide you with alcoholic beverages unless booking at Nazario Ranch Vineyard. As always, if you would like to bring your own to a permitted area, you’re more than welcome!
Can I bring my own food/beverages?
Absolutely! Please feel free to bring your own food/drinks and be sure to check out our add ons such as additional tableware and ice buckets
Can I leave early?
Of course! Just be sure to let us know 20 minutes prior to you leaving so we can get there in time for cleaning up. You are reliable for any lost/damaged items if left unattended.
What happens if an item gets lost/damaged?
If an item has harsh cosmetic damage, you will be charged a $50 cleaning fee. e.g. crayon marks on tables, candles burnt (display only), foot prints on pillows, etc. If an item is lost or damaged and can’t be reused, you will be charged for the replacement of the new item. Normal wear and tear of items are to be expected and not penalized.
What is the cancellation policy?
We understand that life happens and some things are out of our control.
For groups of 2, 3, or 4 guests: Full credit can be obtained with at least 72 hours' notice in advance. Cancellations made between 72 and 24 hours before the reservation time will receive a 50% credit. No credits will be issued for cancellations within 24 hours of the reservation or for no-shows. For groups of 5 to 16 guests: Changes or cancellations made at least 1 week in advance will receive a full credit. Cancellations made between 7 days and 72 hours before the reservation time will receive a 50% credit. No credits will be issued for cancellations made within 72 hours of the reservation. For groups of 17 to 24 guests: Changes or cancellations made at least 14 days in advance will receive a 50% credit on the deposit. Cancellations made between 13 days and 72 hours before the reservation time will not receive a credit, but the remaining balance will not be charged. No credits will be issued for cancellations made within 72 hours of the reservation. For groups of 25 or more guests: Changes or cancellations made at least 30 days in advance will receive a 50% credit on the deposit. Changes made between 30 days and 7 days before the reservation will not receive a credit on the deposit, but the remaining balance will not be charged. Cancellations or changes made within 7 days of the event will be charged the remaining balance due and will not receive a credit. Credit for new bookings will need to be made within 90 days of the canceled event or credit will be forfeited. Refunds are not offered.
​
What happens if the weather unfavorably changes?
All reservations are contingent upon weather conditions. In the event of rain, we'll make every effort to ensure a dry experience, either by relocating to a covered area or rescheduling for another suitable time. Cherish Events Co defines a "rain event" as a 30% or higher chance of rain at the event location and time, within a 30-minute window before or after, as determined by Accuweather. We will also be reaching out to reschedule or relocate for wind over 15mph. Please note that no refunds will be issued for weather-related changes, but clients are welcome to receive a full credit for rescheduling. If a client prefers to reschedule due to a low chance of rain or wind (29% or less chance for rain/15mph or less winds), Cherish Events Co may consider offering a reduced credit to cover additional vendor costs.
​
What’s included with every picnic package?
Customizable 3ft arch welcome sign
Fiji natural artesian water (12oz per person)
Custom built luxury picnic table
Premium silk florals
Linen napkins, plates, chargers, flatware, beverage cup
Table runner, decor accents and candles
Waste basket, sanitizer and phone charging block
Small bluetooth speaker
Premium cotton and wool rugs
Comfortable sitting poufs
​
Are dogs/pets allowed?
By all means! We are huge animal/dog lovers here. Please just be sure you're up to date on the animal requirements with the venue you're booking - and don't forget to check out our puppy package add on!
​
Can you help me plan an event beyond your packages?
We service ALL types of events! Don't be shy, feel free to message us with your event details along with any questions you may have and we will work on bringing your vision to life and provide you with a custom quote. info@cherisheventsco.com
​
What other fees can I expect?
We charge $1 per mile for traveling outside of Santa Clara. We also charge a $50 hard terrain fee for any locations that will need items to be hand-carried/walked instead of wheeled over (e.g., beaches, steep hills).
Can I create my own theme?
Yes! We will style, source and incorporate your desired theme into your event.
Fill out the custom theme form at the bottom of the “Themes” page so we can gather details about the specific theme you're looking for. We will be reaching back out within 72 hours to confirm or deny your requested theme. Once confirmed, you can use the booking form to finalize all your event details. Just be sure to mark "Custom Theme" when choosing your theme and use the same name/email you did
when filling out the custom theme form.
$200 CUSTOMIZATION ADD ON - ONE MONTH MINIMUM NOTICE